Latest update: May 22nd, 2025

At Health Products Stewardship Association (“HPSA,” “we,” “us,” or “our”), we want you to understand what information we collect, and how we use and share it. That is why we encourage you to read our Privacy Policy before using our Services.

1. SCOPE OF THE PRIVACY POLICY

This Privacy Policy applies to our website at www.healthsteward.ca (the “Website”), any applications you made to join our team, to become a registered HPSA member or to become a HPSA collection location, and any interactions with us by any means (together, “Services”).

If you click through to links to third parties’ websites, applications from our Services, this Privacy Policy does not apply to such external services. It is always a good idea to read their privacy policies to understand what they do with your information.

2. WHAT INFORMATION DO WE COLLECT AND WHY?

You may provide HPSA with personal information when using our Services. This includes any personal information you may provide when you fill out any forms found on our Website or when you correspond with us by post, phone email or otherwise, such as when you:

  • Request that we contact you;
  • Apply for a job at HPSA;
  • Apply to become a registered HPSA member;
  • If you are operating a pharmacy or a vet clinic, apply to become a HPSA collection location;
  • Provide us with feedback;
  • Visit our Website.

The personal information collected by HPSA may include:

  • Identification Information, such as name, address, phone number, email address etc.

  • Job-Related Information, such as professional experience, skills, resume, etc.

  • Company-Related Information, such as company name, address, phone number, licensing status, etc.

  • Technical information, such as the date, time and duration of visits to the Website, the pages viewed and links clicked on the Website, language preferences, browsing history, etc.

HPSA collects personal information particularly to maintain contact with individuals with whom it has normal business dealings and to fulfill its mandate. For example, HPSA uses the collected information to:

  • Distribute regular business correspondence including newsletters, event notices, meeting notices, membership information, correspondence;
  • Contact individuals via mail, e-mail, telephone, fax;
  • Identify groups for the purposes of corresponding (such as categories of memberships)
  • Maintain records of correspondence;
  • Evaluate an applicant’s candidacy (ex. for a HPSA job, membership or collection location);
  • Provide services and benefits to business associates;
  • Analyze and improve its services and benefits; and
  • Any other purpose permitted or required by law.

You hereby agree that the information you provide to HPSA is correct; otherwise, it is possible that we will be unable to provide you with products or services.

3. HOW DO WE SHARE AND TRANSFER YOUR INFORMATION?

HPSA may share personal information with third parties where necessary to fulfil the purposes identified above, including as set forth in the table below:

Category

Explanations

Service Providers


HPSA may share your information to our authorized third-party services providers providing us services such as website hosting, marketing, data storage, supplies distribution or waste management.

Professional Advisors


We may share your information to our legal, financial, accounting or other consultants to the extent necessary to operate our business and comply with applicable laws.


Law Enforcement and Other regulatory authorities

HPSA may receive requests by authorities to access your information. We will validate that the request is licit before responding. When possible, we will advise you. We will only share what is strictly required.

Commercial Transactions


We may share your information with an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.


Personal information may be held at the HPSA offices, and those of HPSA third-party service providers and professional advisors described above. Some of these third parties may be based or share the information outside of the province of Quebec. By submitting information to HPSA, individuals provide their consent to the communication of their information, and the storage of that information, outside of the province of Quebec. Personal information is subject to the laws of the jurisdiction in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdictions pursuant to local laws. supplies distribution.

4. HOW DO WE SECURE AND KEEP YOUR INFORMATION?

We implement physical, administrative and technical safeguards designed to preserve the confidentiality, integrity and security of information under our control. However, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure, and no security can provide absolute protection. As a result, we do not ensure, warrant or guarantee the security or integrity of such information.

We retain your information only for as long as is necessary for us to fulfil the relevant purposes specified in this Privacy Policy and to comply with our legal obligations.

We take steps to ensure that only those who need access to your information to perform their duties have access to it.

5. WHAT ARE YOUR RIGHTS REGARDING YOUR INFORMATION?

Under certain circumstances and subject to applicable data protection laws, supported by a written request and proof of identification, you may consult the personal information that we have collected, used or shared, and/or ask that it be corrected, and/or withdraw your consent to our disclosure or use of personal information collected.

As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.

Finally, you also have a right to lodge a complaint with a competent data protection authority, in particular in the country/territory where you normally reside, where we are based or where an alleged infringement of data protection law has taken place, such as the Commission d’accès à l’information du Québec.

To exercise any of these rights, please contact us as set forth in the section below “How to contact us?”

6. CHILDREN’S PRIVACY?

We do not knowingly collect personal information from children under the age of 14 on our Website. If you are the parent or legal guardian of a child under 14 who has provided us with personal information, please contact us as set forth in the section below “How to contact us?” to ask us to stop using or to delete that information.

7. HOW WILL YOU KNOW THIS PRIVACY POLICY HAS CHANGED?

From time to time, we may update this Privacy Policy. Any changes will be effective when we post the revised Privacy Policy. HPSA’s Privacy Policy is posted on its web site at www.healthsteward.ca and is available from the office at 301A-3800 Steeles Ave w, Woodbridge, ON, L4L 4G9; tel.: 1-844-535-8889; e-mail: privacy@healthsteward.ca. This Privacy Policy was last updated as of the effective date listed at the top. Subject to applicable laws, we will notify you of any changes to this Privacy Policy.

8. HOW TO CONTACT US?

If you have any questions, requests or complaints regarding your information or this Privacy Policy, please contact our Privacy Officer at privacy@healthsteward.ca.