CLOSED – Job Opening: Manager, Member Engagement and Compliance

National, British Columbia, Manitoba, Ontario, PEI, Quebec, | Aug 28, 2023

Are you passionate about protecting the environment and public health? Do you have exceptional client engagement, compliance management, analytical, problem solving and time management skills? The Health Products Stewardship Association (HPSA) is seeking a Manager, Member Engagement and Compliance, to join our team.

HPSA is a non-profit organization committed to facilitating safe disposal programs (stemming from Extended Producer Responsibility (EPR) related regulatory requirements) for unwanted medications and used medical sharps, on behalf of its member pharmaceutical manufacturers. As the primary contact between Members and HPSA, you will serve as an ambassador for the organization, building and maintaining relationships with existing and newly recruited Members.

You will ensure that:

  • Members understand their regulatory obligations and corresponding HPSA program-related obligations for all applicable programs and that
  • All members’ reporting and remitting requirements are promptly and accurately fulfilled.
  • Companies subject to the EPR-related regulatory requirements, yet not Member of HPSA, are engaged, informed on their requirements, and proposed to join HPSA.

The successful candidate will be a highly organized self-starter passionate about HPSA’s unique environmental and health protection mission.

This position reports directly to the Vice-President Stewardship Programs and offers an exciting opportunity to make a meaningful impact on public health and the environment.


  • Develop an effective member engagement strategy to ensure the highest quality of member support, continuous improvement and the sharing of policies, rules, contractual requirements, and regulatory requirements.
  • Manage day-to-day aspects of member support by addressing queries, concerns, and any membership-related issues (members’ portal, policies, processes, education on provincial regulations and corresponding requirements for compliance, reporting, and payment).
  • Promote adherence to provincial environmental stewardship obligations through the development of a recruitment/outreach strategy (Identify potential members, assess eligibility, support application process and onboarding).
  • Develop and maintain policy documents, processes, guidebooks, and corresponding compliance check protocols for HPSA members.
  • Manage member ad hoc committees.
  • Maintain Customer Relationship Management (CRM) system and accurate membership records.
  • Work with the Communications team to prepare timely communications to members including newsletter, or presentation materials.
  • Manage, maintain, and propose updates to the Members Portal.
  • Develop and maintain metrics and prepare monthly reporting on member engagement and compliance effectiveness and efficiency including registration, reporting and remitting statistics.
  • Support internal and external audits.


  • Post-secondary education.
  • Minimum 5 years relevant experience (stakeholder engagement, compliance, audit, legal, risk management, regulatory affairs).
  • Excellent verbal and written communication skills in both official languages are required.
  • Prior experience in producer responsibility organization, environmental compliance/stewardship is an asset.
  • Proven experience in reviewing and analyzing regulations, and explaining regulatory requirements for non-legal people.
  • Previous experience in managing customers and building strong relationships with key stakeholders.
  • Drafting various types of documents (strategy, procedures, reports, etc…).


  • Versed with Microsoft Suite (Word, Excel, PowerPoint) and CRM
  • Problem-solving skills and critical thinking
  • Strong work ethic
  • Customer-centric mindset
  • Proven experience working in a fast-paced environment.
  • Strong relationship building and ability to collaborate with cross-functional team members.
  • Ability to exercise discretion, maintain confidential information and exercise independent judgment.
  • Ability to juggle multiple priorities and keep things on track.
  • Lead by example, demonstrating integrity, creativity and enthusiasm in achieving results.

Interested applicants should forward a cover letter and resume to the attention of Delphine Lagourgue, Vice President, Stewardship Programs by email c/o indicating Manager, Member Engagement and Compliance in the Subject field.

HPSA is strongly committed to the principles of equal opportunity and non-discrimination. We encourage people from frequently underrepresented and marginalized communities to apply. HPSA has a mandatory COVID-19 vaccine policy in place for employees unless official documentation of a human rights exemption is provided and can be accommodated.

We thank all candidates in advance. We will, however, contact only those selected for an interview.

Quebec pharmaceutical products' take-back program is officially launched. Find a collection location near you.