Associate, Member Relations
- Posted on
- Remote
Position Summary
The Associate, Member Relations supports the Manager, Member Relations in the development and implementation of effective member engagement and retention strategies.
Duties & Key Responsibilities
- Assist in creation and execution of engagement strategies to provide responsive member support and foster positive member relationships.
- Handle day-to-day inquiries related to membership (policies, reporting processes, and compliance).
- Provide clear guidance to members on submission processes, ensuring accuracy and timeliness of reports.
- Conducting analysis of member reports (including year-over-year comparisons).
- Monitoring member reporting submissions, following up as required, and addressing discrepancies.
- Support new member recruitment strategy development and recruitment efforts by identifying potential members, assessing eligibility, and facilitating their onboarding.
- Assist in organizing member committees, webinars, and other initiatives to educate members on regulatory compliance and best practices.
- Create compliance checklists and identify non-compliant obligated parties.
- Ensure membership records are accurate and up-to-date, driving data-driven insights for engagement and compliance tracking.
- Prepare reports on member engagement, compliance status, and performance metrics
- Assist in creating member value-added projects.
- Assist in creating case studies and best practices.
- Continuously improve the Members Portal, identifying and implementing updates to enhance functionality and user experience.
Education/Experience
- Post-secondary education in environmental studies, public policy, social sciences or a related field.
- 2-3 years of relevant experience in customer service, stakeholder engagement.
- Bilingual proficiency in English and French.
- Strong interpersonal skills and the ability to develop positive relationships with members and stakeholders.
- Experience drafting reports, procedures, or process documentation
Additional Competences/Skills
- Advanced Excel skills for report analysis and proficiency in advanced CRM platforms.
- Problem-solving and critical thinking skills with a focus on customer needs.
- Strong organizational skills and attention to detail.
- Capable of conducting detailed analysis, identifying trends, and generating actionable insights.
- Ability to demonstrate integrity, vision, and enthusiasm in leading initiatives and setting high standards.
Job Details
Deadline
November 27, 2025
Job Type
Permanent
Job Hours
Full time
Reporting To:
Manager, Member Engagement
Location:
Remote
Level:
Associate