Closed- Associate, Member Engagement

Career, | Jan 8, 2025

POSITION SUMMARY

The Associate, Member Engagement supports the Manager, Member Engagement in the development and implementation of effective member recruitment, onboarding, engagement and retention strategies.

DUTIES & KEY RESPONSIBILITIES

  • Assist in creation and execution of engagement strategies to provide responsive member support and foster positive member relationships.
  • Handle day-to-day inquiries related to membership (policies, reporting processes, and compliance).
  • Provide clear guidance to members on submission processes, ensuring accuracy and timeliness of reports.
  • Support new member recruitment strategy development and recruitment efforts by identifying potential members, assessing eligibility, and facilitating their onboarding.
  • Track relevant updates and changes to identify new obligated companies and share findings with the team.
  • Assist in organizing webinars, workshops, and other initiatives to educate members on regulatory compliance and best practices.
  • Assist in drafting and updating policy guides, compliance checklists, and other resources for members.
  • Support the Management of Member Committees: Assist in scheduling, organizing, and documenting meetings for ad hoc member committees.
  • Ensure member records are accurate and up to date within the platforms and assist with data maintenance.
  • Coordinate with the Communications Team to support the planning and delivery of member webinars and presentations.
  • Prepare reports on member engagement, compliance status, and performance metrics

EDUCATION/EXPERIENCE

  • Post-secondary education in business, environmental science, communications, or a related field.
  • 2-3 years of relevant experience in customer service, stakeholder engagement.
  • Bilingual proficiency in English and French.
  • Strong interpersonal skills and the ability to develop positive relationships with members and stakeholders.
  • Experience drafting reports, procedures, or process documentation.

ADDITIONAL COMPETENCIES/SKILLS

  • Proficient in Microsoft Office Suite: Excel.
  • Problem-solving and critical thinking skills with a focus on customer needs.
  • Strong organizational skills and attention to detail.
  • Team player with excellent interpersonal and communication skills

Please submit your resume and cover letter to careers@healthsteward.ca

Join us as we strive to create an exceptional experience for our members!

Job Type: Full-time

Pay: $65,000.00-$70,000.00 per year

Benefits: Dental care

Schedule: Monday to Friday

Education: Bachelor’s Degree (preferred)

Location: Ontario (required)

Work Location: Remote

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